Secretlab Titan User Reviews: Data-Driven Meta-Analysis

Secretlab’s website hosts over 46,000 verified Titan chair owner reviews. But reading through these gets tedious. The ChairsFX Sentimizer App renders bulk user reviews into data visualizations. Is the Titan worth buying? What do verified Titan chair owners like about it? What are the most common dislikes to be wary of? This meta review boils down bulk Titan Evo reviews into colorful sentimized charts.

Secretlab Titan Evo user sentiment analysis — 82% of users from our data set had a positive sentiment about their Titan Evo chair investment.

The ChairsFX Sentimizer is a simple Python application powered by machine learning libraries and GPT-4. It runs sentiment analyses on bulk user reviews.

Google shopping reviews example — Reading through pages of poorly-written user reviews can get tedious.

Google Shopping pulls reviews from Secretlab’s websites and algorithmically ranks them. For this article, I Sentimized the top 200 ranked Secretlab Titan reviews from Google Shopping. For comparison, I also ran 100 reviews from a second data source.

Titan Evo Meta-Review Statistics

ChairsFX has already reviewed the Secretlab Titan in-depth. This article analyzes the sentiment of 200 Google Shopping reviews (pulled directly from Secretlab websites).

82% (164 of 200) were happy about their purchase. 9.5% had a neutral opinion, while 8.5% regretted their purchase. These numbers broadly suggest that Titan as a safe choice, with a high chance of overall satisfaction.

Even so, it’s worth looking over the most-mentioned likes and dislikes. Find these summarized below:

Common Likes

Comfortable: 74% of reviewers
Easy to assemble: 30.5% of reviewers
Good packaging: 19.5% of reviewers
Good chair adjustability: 19% of reviewers
Fast delivery: 8.5% of reviewers

Common Dislikes

Unspecified tech issues: 7.5% of reviewers
Seat is too firm: 7% of reviewers
Shaky armrests: 4.5% of reviewers
Not comfortable: 3.5% of reviewers
Chemical smell: 2% of reviewers

80%

of tech issues (32 out of 40 cases) were resolved by the Secretlab Support team.

20%

of Titan chair owners (40 out of 200) reported having technical chair issues during the warranty period.

Bottom line: based on our data set, new Titan chair owners face a 20% chance of receiving a technically-flawed chair. However, this is offset by Secretlab’s robust support team – if your chair has issues, they are likely to be fixed.

Shop Titan Chairs $519-$674

Available in S, M, and XL sizes. See this Titan Evo Sizing Guide to find your perfect fit.

Titan Meta-Review Sentiment Analysis

This section Sentimizes 200 Secretlab Titan reviews. This data was rendered by the ChairsFX Sentimizer app and then verified by a human editor (2 hours per 200 entries of human effort).

Sentimizer data output screenshot — A human editor uses the generated data to manually compile the last three columns.

Quick findings:

82% highly satisfied customers: thrilled with their chair, no regrets.
9.5% neutral customers: they like the Titan, but have some quibbles.
8.5% negative customers: they had a terrible experience.

Common Titan Chair Dislikes

The most frequently-mentioned complaint from our data set was unspecified technical issues. 7.5% of users (15 out of 200) reported having to seek Customer Support help to fix problems.

Secretlab Titan chair reported dislikes — The most-mentioned Titan chair dislikes from 200 verified reviews.

On its own, a 7.5% technical failure rate on chairs sounds disastrous. However, in many cases, those having technical problems ended up even more satisfied with their chair.

20%

of Titan chair owners (40 out of 200) reported having technical chair issues during the warranty period.

80%

of tech issues (32 out of 40 cases) were resolved by the Secretlab Support team.

Titan Dislikes Key Sentiments

4.5% of users complained that the armrests were shaky. This is actually by design. Fixed armrests force the upper body into fixed positions. A small amount of play mitigates that by allowing for small position changes.

Shaky Titan armrests are a feature, not a bug.

7.5% of reviewers also reported having technical problems with their chairs during the 5-year warranty period. 80% of those had their problems swiftly resolved.

7.5% reported technical problems: 80% of these were resolved by Secretlab Support.
7% found the seat too firm: see the seat firmness section for more context.
4.5% complained about shaky armrests: this is actually a built-in feature to prevent static positions.

Secretlab Titan Common Likes

Prospective Titan chair owners will find this reassuring. A whopping 74.5% from our data set (149 of 200) lauded the Titan’s exceptional comfort over long periods.

Common likes reported about the Secretlab Titan gaming chair — 74.5% of Titan owners reported the chair’s comfort as one of its best features.

The number of users who find the Titan chair comfortable dwarfs those who don’t:

74.5%

of Titan chair owners (149 out of 200) found their Titan chair very comfortable.

5.5%

found the Titan chair uncomfortable (11 out of 200).

Titan Likes Key Sentiments

74.5%: declared their chair as very comfortable.
30.5%: found the chair easy to assemble.
19.5%: appreciated the chair’s box packaging.
19%: appreciated the chair’s adjustability.
8.5%: commended the fast delivery of their chair.

Titan Seat Firmness Meta-Consensus

Almost every Secretlab Titan review you read online will mention the seat’s firmness as a downside to consider. Of the 200 reviews within our Sentimized report, 32 verified Titan chair owners had an opinion on the firmness:

Titan seat firmness meta-review — 44% of those who commented on the seat’s firmness complained it was too stiff.

Personally, I found the Titan’s firmness perfect: soft enough for comfort, yet firm enough for consistent support. This combination can make you forget that you’re sitting.

Sentiment analysis of Secretlab Titan seat firmness — 84% made no mention of the seat’s firmness in their review (168 of 200 reviewers).

This may explain why 84% (168 of 200 within our data set) had no comment on the seat’s firmness. On top of that, 74.5% (149 of 200 reviewers) lauded the Titan’s comfort as a key mention in their reviews.

Controversial Titan Pros and Cons

People who write reviews tend to focus on the most noticeable aspects. Our sentimization of 200 Secretlab Titans reviews found several conflicting opinions.

Back Pain Relief

A whopping 74.5% from our data set remarked on the Titan chair’s comfort. 16.5% went even further, mentioning how the chair improved their posture or fixed their back pain.

74.5%

of Titan chair owners (149 of 200) reported their chair as very comfortable.

16.5%

of Titan chair owners (33 of 200) reported improved posture or fixed back pain.

reported that the Titan caused them back pain (2 out of 200).

For prospective buyers, this suggests a high chance of success with a Titan chair. Only 2 out of 200 reviewers complained of this chair causing back pain.

Unboxing and Assembly

Comfort was the most mentioned positive Titan aspect among our 200 review set. Easy assembly was the second-most mentioned positive.

However, not everyone was enthralled by the Titan unboxing experience:

30.5%

of Titan chair owners (61 out of 200) reported the assembly process was very easy.

2.5%

found the assembly process too difficult (5 out of 200).

The packaging inside the box also yielded conflicting opinions. 39 lauded the excellent protection from generous amounts of plastic wrapping and styrofoam.

Secretlab Titan unboxing — 30.5% of reviewers lauded the easy unboxing and assembly process.

Others found the packaging wasteful:

19.5%

appreciated the generous packaging inside the box (39 out of 200).

3.5%

found the excessive packaging bad for the environment (7 out of 200).

Courier Delivery

Only 11.5% from our review set (23 of 200) commented on the courier delivery process. Even so, all prospective Titan chair buyers should be aware that third-party couriers deliver their chairs.

8.5%

mentioned that delivery was fast and efficient (17 out of 200).

reported extremely slow or even non deliveries (6 out of 200).

Comparing Review Sources

The statistics in this article were generated by our Sentimizer app from 200 Google Shopping reviews. For comparison, I also Sentimized 100 reviews from Trustpilot. Google Shopping (4,334 reviews) and TrustPilot (6,161 reviews) are the two rich sources of Titan chair reviews.

Secretlab satisfaction sentiment rating comparison pie charts — Secretlab scores an 81% average satisfaction rating across two major review platforms.

Amazon is a distant third, with only 169 Titan reviews logged.

TrustPilot Sentimization

TrustPilot has 6,161 Secretlab reviews. Most are about Secretlab chairs; others focus on desks or Secretlab accessories. I found reading through them a slow, tedious process.

Trustpilot Titan chair review sentiment — TrustPilot sentiment score from 6,161 reviews.

Instead, I ran the 100 most relevant (sorted by TrustPilot) Titan reviews through the Sentimizer app. Within the 16 negative reviews, these were the main complaints:

5 reviewers had courier issues: 3 reported that XDP Couriers lost their chairs!
6 had durability issues: they experienced problems not expected in such a pricey chair.
7 reported torn armrests: 100% of these issues were fixed by Secretlab support.
5 had customer service issues: some complained of poor communication; others didn’t like having to pay for shipping on replacement parts.

On the positive side, 34 people reported that Customer Support fixed their tech issues quickly. Eight of these reported quick fixes were on 3-year-old chairs. 10 reviewers were so impressed by the support they became ‘customers for life’.

chairs with issues were resolved by the Secretlab Support team.

reviewers were so impressed by the after-care that they declared themselves lifetime customers.

reviewers reported unresolved tech issues (excluding courier issues).

The World’s Most-Reviewed Chair

The Secretlab Titan might be the world’s most-reviewed gaming chair. Three top review sources:

Secretlab.co website: 46,192 reviews
Google Shopping: 4,334 reviews
TrustPilot: 6,161 reviews

On Twitter, Secretlab is also dominant, followed by DXRacer, Noblechairs, and Herman Miller Gaming:

Secretlab reigns as the most dominant chair brand on Twitter.

This dominance is reflected in the number of reviews inspired by the Titan chair (51,794 on Secretlab’s website). In comparison:

DXRacer website reviews: 11,306
Herman Miller website Aeron reviews: 1,929
Noblechairs website Hero reviews: 163
Respawn chair reviews: less than 200

About The ChairsFX Sentimizer App

The ChairsFX Sentimizer is a simple Python script with a GUI that runs as a desktop application. It uses machine-learning libraries to summarize text blocks and classify them as positive, negative, or neutral.

Sentimizer app desktop screen — Sentimizer desktop app user interface.

However, our tests found that the resulting sentiment analysis was only around 80% correct. Therefore, we added a second layer using a GPT-4 API to summarize each text block into positive or negative sentiments.

For the machine learning portion (minus the GUI), you can find our source code (main.py) and list of required libraries on Github⁽¹⁾.

For (no-copy) PDFs of the Sentimized output (as proof of work), see this Github wiki⁽²⁾.