Secretlab’s website hosts over 46,000 verified Titan chair owner reviews. But reading through these gets tedious. The ChairsFX Sentimizer App renders bulk user reviews into data visualizations. Is the Titan worth buying? What do verified Titan chair owners like about it? What are the most common dislikes to be wary of? This meta review boils down bulk Titan Evo reviews into colorful sentimized charts.
The ChairsFX Sentimizer is a simple Python application powered by machine learning libraries and GPT-4. It runs sentiment analyses on bulk user reviews.
Google Shopping pulls reviews from Secretlab’s websites and algorithmically ranks them. For this article, I Sentimized the top 200 ranked Secretlab Titan reviews from Google Shopping. For comparison, I also ran 100 reviews from a second data source.
Titan Evo Meta-Review Statistics
ChairsFX has already reviewed the Secretlab Titan in-depth. This article analyzes the sentiment of 200 Google Shopping reviews (pulled directly from Secretlab websites).
Even so, it’s worth looking over the most-mentioned likes and dislikes. Find these summarized below:
Common Likes
- Comfortable: 74% of reviewers
- Easy to assemble: 30.5% of reviewers
- Good packaging: 19.5% of reviewers
- Good chair adjustability: 19% of reviewers
- Fast delivery: 8.5% of reviewers
Common Dislikes
- Unspecified tech issues: 7.5% of reviewers
- Seat is too firm: 7% of reviewers
- Shaky armrests: 4.5% of reviewers
- Not comfortable: 3.5% of reviewers
- Chemical smell: 2% of reviewers
Bottom line: based on our data set, new Titan chair owners face a 20% chance of receiving a technically-flawed chair. However, this is offset by Secretlab’s robust support team – if your chair has issues, they are likely to be fixed.
Available in S, M, and XL sizes. See this Titan Evo Sizing Guide to find your perfect fit.
Titan Meta-Review Sentiment Analysis
This section Sentimizes 200 Secretlab Titan reviews. This data was rendered by the ChairsFX Sentimizer app and then verified by a human editor (2 hours per 200 entries of human effort).
Quick findings:
- 82% highly satisfied customers: thrilled with their chair, no regrets.
- 9.5% neutral customers: they like the Titan, but have some quibbles.
- 8.5% negative customers: they had a terrible experience.
Common Titan Chair Dislikes
The most frequently-mentioned complaint from our data set was unspecified technical issues. 7.5% of users (15 out of 200) reported having to seek Customer Support help to fix problems.
On its own, a 7.5% technical failure rate on chairs sounds disastrous. However, in many cases, those having technical problems ended up even more satisfied with their chair.
Titan Dislikes Key Sentiments
4.5% of users complained that the armrests were shaky. This is actually by design. Fixed armrests force the upper body into fixed positions. A small amount of play mitigates that by allowing for small position changes.
7.5% of reviewers also reported having technical problems with their chairs during the 5-year warranty period. 80% of those had their problems swiftly resolved.
- 7.5% reported technical problems: 80% of these were resolved by Secretlab Support.
- 7% found the seat too firm: see the seat firmness section for more context.
- 4.5% complained about shaky armrests: this is actually a built-in feature to prevent static positions.
Secretlab Titan Common Likes
Prospective Titan chair owners will find this reassuring. A whopping 74.5% from our data set (149 of 200) lauded the Titan’s exceptional comfort over long periods.
The number of users who find the Titan chair comfortable dwarfs those who don’t:
Titan Likes Key Sentiments
- 74.5%: declared their chair as very comfortable.
- 30.5%: found the chair easy to assemble.
- 19.5%: appreciated the chair’s box packaging.
- 19%: appreciated the chair’s adjustability.
- 8.5%: commended the fast delivery of their chair.
Titan Seat Firmness Meta-Consensus
Almost every Secretlab Titan review you read online will mention the seat’s firmness as a downside to consider. Of the 200 reviews within our Sentimized report, 32 verified Titan chair owners had an opinion on the firmness:
Personally, I found the Titan’s firmness perfect: soft enough for comfort, yet firm enough for consistent support. This combination can make you forget that you’re sitting.
This may explain why 84% (168 of 200 within our data set) had no comment on the seat’s firmness. On top of that, 74.5% (149 of 200 reviewers) lauded the Titan’s comfort as a key mention in their reviews.
Controversial Titan Pros and Cons
People who write reviews tend to focus on the most noticeable aspects. Our sentimization of 200 Secretlab Titans reviews found several conflicting opinions.
Back Pain Relief
A whopping 74.5% from our data set remarked on the Titan chair’s comfort. 16.5% went even further, mentioning how the chair improved their posture or fixed their back pain.
For prospective buyers, this suggests a high chance of success with a Titan chair. Only 2 out of 200 reviewers complained of this chair causing back pain.
Unboxing and Assembly
Comfort was the most mentioned positive Titan aspect among our 200 review set. Easy assembly was the second-most mentioned positive.
However, not everyone was enthralled by the Titan unboxing experience:
The packaging inside the box also yielded conflicting opinions. 39 lauded the excellent protection from generous amounts of plastic wrapping and styrofoam.
Others found the packaging wasteful:
Courier Delivery
Only 11.5% from our review set (23 of 200) commented on the courier delivery process. Even so, all prospective Titan chair buyers should be aware that third-party couriers deliver their chairs.
Comparing Review Sources
The statistics in this article were generated by our Sentimizer app from 200 Google Shopping reviews. For comparison, I also Sentimized 100 reviews from Trustpilot. Google Shopping (4,334 reviews) and TrustPilot (6,161 reviews) are the two rich sources of Titan chair reviews.
Amazon is a distant third, with only 169 Titan reviews logged.
TrustPilot Sentimization
TrustPilot has 6,161 Secretlab reviews. Most are about Secretlab chairs; others focus on desks or Secretlab accessories. I found reading through them a slow, tedious process.
Instead, I ran the 100 most relevant (sorted by TrustPilot) Titan reviews through the Sentimizer app. Within the 16 negative reviews, these were the main complaints:
- 5 reviewers had courier issues: 3 reported that XDP Couriers lost their chairs!
- 6 had durability issues: they experienced problems not expected in such a pricey chair.
- 7 reported torn armrests: 100% of these issues were fixed by Secretlab support.
- 5 had customer service issues: some complained of poor communication; others didn’t like having to pay for shipping on replacement parts.
On the positive side, 34 people reported that Customer Support fixed their tech issues quickly. Eight of these reported quick fixes were on 3-year-old chairs. 10 reviewers were so impressed by the support they became ‘customers for life’.
The World’s Most-Reviewed Chair
The Secretlab Titan might be the world’s most-reviewed gaming chair. Three top review sources:
- Secretlab.co website: 46,192 reviews
- Google Shopping: 4,334 reviews
- TrustPilot: 6,161 reviews
On Twitter, Secretlab is also dominant, followed by DXRacer, Noblechairs, and Herman Miller Gaming:
This dominance is reflected in the number of reviews inspired by the Titan chair (51,794 on Secretlab’s website). In comparison:
- DXRacer website reviews: 11,306
- Herman Miller website Aeron reviews: 1,929
- Noblechairs website Hero reviews: 163
- Respawn chair reviews: less than 200
About The ChairsFX Sentimizer App
The ChairsFX Sentimizer is a simple Python script with a GUI that runs as a desktop application. It uses machine-learning libraries to summarize text blocks and classify them as positive, negative, or neutral.
However, our tests found that the resulting sentiment analysis was only around 80% correct. Therefore, we added a second layer using a GPT-4 API to summarize each text block into positive or negative sentiments.
For the machine learning portion (minus the GUI), you can find our source code (main.py) and list of required libraries on Github(1).
For (no-copy) PDFs of the Sentimized output (as proof of work), see this Github wiki(2).
Footnotes
- Github, ‘Sentimizer Project’. https://github.com/AnilRamsey/sentimizer, (accessed 29 October 2023).
- Github, ‘Secretlab Sentimization Output’. https://github.com/AnilRamsey/sentimizer/wiki/Secretlab-Sentimization-Output, (accessed 5 November 2023).
